General Terms and Conditions

The present general terms and conditions are concluded on one hand by the company Wandeo whose head office is at 760 Route d’Arras, 31460 Noé (France), registered in the register of companies of Toulouse (France) under the number 495 242 190 and on the other hand every person wishing to proceed to a purchase via the web site of Wandeo called below " the buyer ".

Object :

The present general terms and conditions aim to define the contractual relations between Wandeo and the buyer and the conditions applicable to any purchase made by means of the retail website of Wandeo, whatever the buyer is either professional or consumer.

The acquisition of goods or services through the present site implies an unconditional acceptance by the buyer of the present terms of sale. These terms of sale will prevail over quite other general or particular conditions not expressly approved by Wandeo. Wandeo reserves the right to modify its terms of sale at any time. In that case, the applicable conditions will be the ones current in the date of the order by the buyer.

Caracteristics of the possessions and the proposed services products and the offered services are the ones which appear in the catalog published in the site of Wandeo. These products and services are offered within the limits of available stocks. Every product is accompanied with a description established by the supplier, for some of them, with the mention DF, the buyer can have access to the documentation of the supplier. The photos of the catalog are the most faithful possible but cannot assure a perfect likeness with the offered product, especially regarding the colors or accessories.

Price lists :

The prices in the catalog are prices including taxes in euro taking into account the application of French taxes called TVA (20,00% including in the price and 10,00% for transport services) the day of the order; any change of the rate can be echoed on the price of products or services. Wandeo reserves the right to modify its prices at any time, being however understood that the price appearing in the catalog the day of the order will be the only one applicable to the buyer. The indicated prices include the expenses of treatment of orders, transport and delivery and are not included in the sale price. For rental bike deliveries so far the deliveries, they are limited to the areas mentioned in the delivery category.

Geographical area :

The sale of products and service on the website are open worldwide.

Rental bike Deliveries are restricted to the area mentioned on the delivery category on the website.

Bought products will be sent to the buyer at the cost corresponding to their geographical location.


The buyer, who wishes to buy a product or a service owes necessarily:

  • Fill the index form of identification onto which he will indicate his address and phone number or to give his customer's number if he has one of it;

  • fill the on-line order form by giving all the references of products or chosen services; validate his order having verified it;

  • make the payment in the foreseen conditions;

  • confirm his order and his payment.

The confirmation of the order entails acceptance of the present terms of sale, the recognition to have completed it knowledge and the renunciation to take advantage of its own conditions of purchase or of the other conditions. All the supplied data and registered confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the made operations. The salesman will communicate by e-mail confirmation of the registered order.

Retractation :

The buyers, the non-professional physical persons, benefit from a cooling-off period of seven days as from the delivery of their order to make return of the product for the salesman for exchange or repayment without penalty, with the exception of the expenses of return.

Terms of payment :

The price is due with order. Payments will be made by bank transfer, Credit Cards or Paypal payment in Euros.

When he buys a product, the account of the buyer will be charged only before the shipping of products or available services and that of the amount of product.

In case of rental, the account of the buyer will be charged immediatly in order to make a reservation of the products. The buyer can cancel the rental until 30 days before the delivery date and he will be refund exept for the bank fees.

At the request of the buyer, an invoice will be sent to him an on paper highlighting the TVA French taxes of 20,00% including already in the price of sales and 10,00% for the transfers.

Deliveries :

The deliveries are made for the address indicated in the order form which can be only in the agreed geographical zone. The risks are chargeable to the buyer as from the moment when products left the premises of Wandeo. In case of damage during the transport, the motivated protest must be formulated with the carrier and with Wandeo for the deadline 24 hours as from the delivery. The delivery deadlines are given only as a rough guide; if these overtake thirty days as from the order, the sale contract can be cancelled and the paid off buyer.

Guaranteed :

All the products supplied by the salesman benefit from the legal guarantee foreseen by articles 1641 and following ones of the Civil code. The guarantee is of 1 year pieces and labor. The guarantee of the products will begin dices reception of the product with the customer, the date on the delivery slip making the proove. The transport costs round trip are chargeable to the customer. Any guarantee is excluded in case of deterioration of the product resulting of outside events, by accidents or by use not in compliance with the instructions of Bike Rental France for the use of the product. Sound outcasts products modified or repaired by the customer, or quite other person not authorized by Wandeo. Wandeo will incur no responsablity for quite damages which could result from the use of the product. All the complaints, the requests of exchange or refund have to be made by mail way at the following address: Wandeo 18 rue des Treilles, 31600 Noé (France) for the deadline of 7 days of the delivery.

Responsibility The salesman, in the process of on-line sale, is held only by a best effort undertaking; his responsibility cannot be engaged for a damage resulting from the use of the Internet network such as loss of data, intervention, virus, break of the service, or the other involuntary problems.

Intellectual property :

All the elements of the site of Wandeo are and remain the intellectual and exclusive property of Wandeo. Nobody is authorized to reproduce, to exploit, to rerun, or to use whatever title it is, even partially, elements of the site as they are software, visual or sound. Any simple link or by hypertext is strictly forbidden without an agreement written specially by Wandeo.

Filing - Proof Wandeo will archive order forms and invoices on a reliable and long-lasting support establishing a faithful copy according to provisions of the article 1348 of the French Civil code. Registers computerized by Wandeo will be considered by the parties as proof of the communications, the orders, payments and transactions intervened between the parties.

Payment and disputes :

The present on-line terms of sale are subjected to the French law. In case of dispute, competence is attributed to the competent courts of Toulouse (France), in spite of defendants' plurality or appeal in guarantee.